Customer Service
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Customer Service

SIAP’s customer service team consists of service-minded, skilled professionals with the experience and capabilities to meet the diverse needs of our customers. We are multilingual, proficient in English, Mandarin, and Cantonese. Among our customer services are:

1. Market research, product design & development, and manufacturing in areas such as smart wearables and smart home appliances, etc.

2. Turnkey service for all your component and assembly needs, leveraging our excellent engineering capabilities. We can help bring to our customers a smoother and more predictable new product introduction and improvement process.

3. Fully engaged in new product introduction and production process, we can achieve efficiency and cost savings with responsive action, reliability, quality, and flexibility. This is a win-win business model that benefits all parties.

4. Order Confirmation: we provide rapid response and confirmation on each new order within 24 hours during weekdays.

5. Product Delivery: our On-Time Delivery rate is 98% or better when the product goes into mass production. We can definitely adjust and reschedule production to meet our customers’ occasional urgent demand.

6. Shipping Service: we provide international air/sea shipping solutions, destination port clearance and related services, to deliver goods on a “just-in-time” basis at competitive costs.

Customer Service

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